Support

Email support@getrestockradar.com and include your store's myshopify domain. We reply within one business day.

Common questions

The Reorder page is empty or says nothing to reorder

Suggestions need two things: variants that track inventory in Shopify, and recent sales. Products with inventory tracking turned off are skipped, and a variant with no sales in the window never gets a suggestion unless you set a manual reorder point. Use Sync now on the Reorder page after changing products.

How is the suggested quantity calculated?

Daily sales rate over your chosen window (30 or 60 days) times supplier lead time plus target days of cover, minus what you have on hand and incoming, rounded up to the case size if set. Change lead time, cover, and safety stock in Settings; override lead time per supplier on the Suppliers page.

Why does the CSV skip some lines when I import it into Shopify?

Shopify's purchase order import matches products by SKU or barcode. Lines for variants with neither are skipped. Add SKUs to those variants in Shopify.

Does the app change my inventory?

No. It only reads. Marking a purchase order received is for your records; receive stock in Shopify as usual.

Can I see more than 60 days of sales?

Shopify limits apps to 60 days of order history by default. We have requested extended access; when granted, a 90-day window will appear in Settings.

How do I stop the weekly digest?

Settings, then uncheck Send the weekly digest.

What happens when I uninstall?

Syncing stops immediately and all your data is deleted within 30 days.