Support

Email support@getrestockradar.com with your store's myshopify.com domain and a short description of the issue. We use your message to respond to your request, not to sign you up for marketing. Do not send passwords, customer records, full billing statements or personal addresses. See our privacy policy.

Business details

Restock Radar is operated by an individual based in New York, United States, under the trading name Telamanus. Telamanus is not an incorporated legal entity. Use the support email above for service, privacy, accessibility and billing questions.

Request a refund or cancel your subscription · Accessibility help · Terms and conditions

Common questions

The Reorder page is empty or says nothing to reorder

Suggestions need two things: variants that track inventory in Shopify, and recent sales. Products with inventory tracking turned off are skipped, and a variant with no sales in the window never gets a suggestion unless you set a manual reorder point. Use Sync now on the Reorder page after changing products.

How is the suggested quantity calculated?

Daily sales rate over your chosen window (30 or 60 days) times supplier lead time plus target days of cover, minus what you have on hand and incoming, rounded up to the case size if set. Change lead time, cover, and safety stock in Settings; override lead time per supplier on the Suppliers page.

Why does the CSV skip some lines when I import it into Shopify?

Shopify's purchase order import matches products by SKU or barcode. Lines for variants with neither are skipped. Add SKUs to those variants in Shopify.

Does the app change my inventory?

No. It only reads. Marking a purchase order received is for your records; receive stock in Shopify as usual.

Can I see more than 60 days of sales?

This version supports 30-day and 60-day sales windows. Extended order-history access is not currently enabled.

How do I stop the weekly digest?

Settings, then uncheck Send the weekly digest.

What happens when I uninstall?

Shopify revokes access on uninstall. We delete the store's app database records when the authenticated uninstall notification is processed. Export needed purchase orders first. Delivered emails and provider records are handled separately; see the retention and deletion information.